• “Website”: www.suzannedoylemorris.com

• “Content”: All text, images, audio, video, code, and materials on the Website.

• “Services”: Professional services provided by me (e.g., coaching, speaking, webinars, workshops, consulting).

• “Client”/“you”: Any person or organisation using the Website and/or procuring Services.

• “Agreement”: Any written agreement or order confirmation (including emails) between us for Services.

3.1 Access is provided “as is” and “as available.” I may change, suspend, or discontinue any part of the Website without notice.
3.2 You are responsible for your own equipment, internet access, and security.
3.3 Nothing on the Website is professional advice; it is general information only.

4.1 Unless otherwise stated, I own (or am licensed to use) all intellectual property in the Content.
4.2 You may view the Website, print one copy of a page for personal use, and share links with attribution.
4.3 You must not copy, reproduce, distribute, adapt, sell, or exploit Content without my prior written permission.

5.1 You may link to the homepage in a fair and legal manner that does not imply endorsement.
5.2 Framing/embedding the Website, or deep-linking to internal pages, requires prior written permission.
5.3 Do not link from sites that are unlawful, defamatory, hateful, deceptive, or otherwise inappropriate.

Links on the Website may lead to external sites I do not control. I am not responsible for their content or practices.

You must not use the Website unlawfully; upload or transmit malware; infringe intellectual property; or harass, defame, or otherwise harm others.

8.1 I make reasonable efforts to keep Content accurate and up-to-date but give no guarantees.

8.2 To the fullest extent permitted by law, I exclude all warranties and liability arising from your use of the Website, except for liability that cannot be excluded by law (e.g., fraud, death/personal injury caused by negligence).

9.1 A booking is confirmed when I accept your request in writing (including by email). Any specific scope, deliverables, fees, dates, or special terms in that confirmation form part of the Agreement.
9.2 Employer-funded coaching: Where relevant, payment by your employer does not grant them access to confidential coaching content (see §13).
9.3 Speaking/events: I may request reasonable logistical information (venue, audience size, AV, timings, travel approvals) to deliver effectively.

10.1 Fees will be set out in writing (email or proposal). All amounts are in GBP unless stated otherwise.
10.2 Deposits: For speaking/events, a 50% non-refundable deposit may be required to hold the date.
10.3 Invoices: Unless otherwise agreed, invoices are due within 15 calendar days of issue. Late amounts may accrue interest at 5% over the Bank of England base rate from the due date until paid.
10.4 Expenses (e.g., travel, accommodation, materials) are chargeable where agreed in advance or reasonably incurred to fulfil the Services. Receipts available on request.
10.5 If taxes (e.g., VAT) apply, they will be added as required by law.

11.1 Client changes: If you request changes to dates/scope, I will act reasonably to accommodate. Additional fees may apply for re-scoping or re-scheduling.
11.2 Client postponement/cancellation (speaking/events):

• More than 30 days before the event: deposit retained; any further pre-approved costs are payable.

• 30 days or fewer: 100% of the fee payable (less any non-incurred travel/materials).
  11.3 Coaching cancellations: Sessions cancelled with less than 48 hours’ notice may be charged at full rate.
  11.4 My postponement: If I must postpone due to unforeseen circumstances, I will offer the earliest reasonable alternative date or refund fees paid for undelivered Services. I am not liable for indirect or consequential losses arising from postponement.

12.1 Provide accurate information, timely decisions/approvals, and any access reasonably required to deliver the Services.
12.2 Ensure a safe and respectful environment for any in-person delivery.
12.3 You are responsible for obtaining any third-party permissions needed for your internal distribution/recording, unless we agree otherwise in writing.

13.1 I maintain strict confidentiality for coaching clients. Session content is private and will not be shared with employers or third parties without your explicit consent, except where I am legally required to disclose or there is a risk of serious harm.
13.2 Any reports for sponsors/employers (if agreed) will focus on goals and outcomes, not session content.
13.3 Both parties shall keep each other’s confidential information secure and use it only for the purposes of the Agreement.

14.1 Unless otherwise agreed, I retain intellectual property in materials I create (e.g., slides, handouts, frameworks).
14.2 You receive a non-exclusive licence to use provided materials internally for their intended purpose. External publication, commercial reuse, recording, or distribution requires my prior written consent.

15.1 I will handle personal data in accordance with my Privacy Policy and applicable data protection law.
15.2 If we agree that I process personal data on your behalf, we will put appropriate processing terms in place.

Recording of sessions/events is not permitted unless agreed in writing in advance. Where permitted, recording is for your internal use only unless we agree otherwise.

I maintain appropriate professional standards and reasonable levels of professional indemnity insurance for my work.

Neither party is liable for failure or delay caused by events beyond reasonable control (e.g., strikes, power or internet failures, illness, extreme weather, government action). Each party will notify the other and take reasonable steps to mitigate.

19.1 Either party may terminate the Agreement with immediate effect by written notice if the other materially breaches the Agreement and fails to remedy within 10 calendar days of notice (if remediable).
19.2 On termination, amounts due become immediately payable. Clauses intended to survive (e.g., confidentiality, IP, payment, liability) will continue.

20.1 I will provide Services with reasonable skill and care.
20.2 To the fullest extent permitted by law, my total aggregate liability arising from the Services is limited to the total fees paid for the specific Service giving rise to the claim.
20.3 I am not liable for indirect or consequential loss, loss of profit, loss of business, or loss of reputation.
20.4 Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be limited.

For 6 months after the final delivery date of any Services, you agree not to solicit for employment any individuals I directly engage to deliver the Services without my written consent. (This does not restrict general recruitment.)

Formal notices under an Agreement must be sent by email to the latest addresses notified by each party (for me: suzanne@doylemorris.com). Notices are deemed received on the business day sent (or next business day if sent outside normal hours).

I may update these Terms from time to time. The version posted on the Website at the time of your booking or use applies. Material changes for ongoing engagements will be communicated and, where required, agreed in writing.

For Services, the Agreement (including these Terms and any written scope/confirmation) is the entire agreement between us and supersedes prior discussions.

If any part of these Terms is found unlawful or unenforceable, the remaining parts remain in force.

A delay in enforcing rights does not waive those rights.

These Terms (and any non-contractual obligations) are governed by the laws of Scotland. Disputes are subject to the Scottish courts. If you are a consumer, you may also benefit from mandatory protections in your country of residence.

Dr. Suzanne Doyle-Morris
Email: suzanne@doylemorris.com
Telephone: +44 (0)1333 312111
Postal: 17 Charles Street, Pittenweem, Anstruther, KY10 2QQ, Scotland, UK