Terms & Conditions: Dr Suzanne Doyle-Morris Executive Coaching

Dr Suzanne Doyle-Morris is a sole trader. You can contact me at suzanne@doylemorris.com. By completing your booking, you agree to these terms.

1. Sessions. All coaching sessions are one-hour video calls. I’ll send you the link when we confirm each session. For Own Your Seat and Lead and Be Seen, we begin with a free 30-minute phone call.

2. Booking. We book your next session at the end of each one, roughly monthly and never more than five weeks apart. Your first session is booked by e-mail. Please give your availability in UK time.

3. Timekeeping. Sessions start at the agreed time, even if you join late.

4. Rescheduling. Please give at least 24 hours’ notice if you need to move a session. Sessions missed or moved with less than 24 hours’ notice can’t be rescheduled. Emergencies happen, though, and we’ll work around them.

5. Payment. Fees are paid when you book, either in full or by monthly payment plan. A payment plan spreads the cost. It isn’t a monthly subscription: whichever you choose, you’re committing to the full programme. All prices are in pounds sterling. No VAT is charged.

6. My promise. If after our first session it doesn’t feel right, I’ll refund the rest (or cancel any remaining payments). From the second session on, you’ve committed to the full programme.

7. Pausing. If something serious happens in your life, we’ll pause and pick up when you’re ready.

8. Changing jobs. Your coaching stays with you. I’ll honour every session, even if you change roles or companies.

9. Between sessions. E-mail check-ins are included in every programme. Lead and Be Seen also includes WhatsApp access and ad hoc 10-minute phone check-ins.

10. Moving up. If you start with Clarity at the Crossroads or Own Your Seat and move up to Lead and Be Seen within 30 days of your last session, everything you’ve already paid counts towards it.

11. Transcripts. With your agreement, each session is transcribed using AI, so you have a record in your own words. Transcripts are shared only with you, stored securely, and deleted one month after the end of your programme.

12. Confidentiality. I will never discuss or share information about you with anyone else, whoever pays for your coaching. I keep your contact details and number of sessions for ICF accreditation records, in line with UK GDPR and the Data Protection Act 2018.

13. Responsibility. I may offer my perspective and a range of approaches. Any action you take, or don’t take, is your decision, and I accept no liability for its consequences.

14. Not professional advice. I’m not qualified to give legal, financial or medical advice. Please seek qualified professional advice before acting on matters of that kind.